Around the bend: Airlines come up mediocre at best

Posted on June 17, 2010 |

• Editorial

By Jessie Raymond

On a recent family trip to Oklahoma, I developed a whole new admiration for, and horror of, the airline industry. No other business I know of can provide so little for so much and still be in such high demand. (As a cell phone owner, I don’t say this lightly.)

Airline travel has become increasingly expensive, inconvenient and exhausting. It offers little incentive to keep customers coming back. Yet the airports are packed.

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