It was Friday night and he had no heat. His furnace was broken beyond repair. He was elderly, living alone and without any means to pay for a new furnace. CVOEO’s Crisis Fuel Program and then the Weatherization Emergency Heating program were called. Jeremy Francis, a CVOEO auditor, met him at his home. The furnace was replaced on Saturday morning. It was an emergency. The furnace needed to have an immediate fix or he could not stay in his home.